General Policy

Products can be returned within 15 days return/refund period (after order arrived), but must be returned in an unused condition, in their original state and packaging.

For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. 

Cash refund are NOT allowed unless due to faulty products. All refund will be issued via store credit with 1 year validity. 

We reserves the rights to reject any refunds if the return item doesn't meet above conditions.

* return parcel shipping fees will be bear by customers

How it works?

To better service your return request, all return request must be submitted via our return centre. 

Step 1: File a return/refund request at return.littlekooma.com 

Step 2: Request will be processed within 7 working days & you will be noticed via email on the outcome.

Step 3: Return your item(s) by following the email instructions given.  

FAQs?

Q: Can I request for an exchange? 

Ans: If you are not satisfied with the product(s) received, you can raise a return/refund request and then make another purchase for other products that you prefer. Alternatively, you can request for an exchange at our office in person.

Q: How do I arrange the return? 

Ans: All returns are self arranged at your own cost. We will provide you with detail instructions to guide you via email. Alternatively, you can also return in person to our office. Kindly refer to our email for more information.

💬  Contact us in case you have further questions. Please submit a return request prior doing so. 

Alternatively, you can write in to us via email at sales@littlekooma.com

Singapore Standard Delivery:

🇸🇬 Deliver within 2-3 working day in Singapore
💰 Free for order above SGD $35
💬 Contact us in case further question

Singapore Same Day Express:

🚁 Express same day delivery
💰 From SGD $16 per order
🕔 Cut-off 3pm daily
🗓️ Excluding Sat, Sun & public holiday
🇸🇬 Only available for Singapore order
💬 Contact us in case further question
👇Delivery fee calculated at checkout

Singapore Self Store Pickup (FREE):

🏪 Ready for pickup by next working day
🏣 Pickup location: 514 Chai Chee Lane
🕔 Pickup from 1030am to 5pm daily (strictly by appointment only)
🗓️ Excluding Sat, Sun & public holiday
🇸🇬 Only available for Singapore order
📧 Pickup instructions sent via email upon order 
💬 Contact us in case further question

International Shipping Fee Promotion:

• Enjoy 5% OFF shipping fee when you purchase 2 items and above. 
• 10% OFF shipping fee for 3 items and above
• 15% OFF shipping fee for 4 items and above
• Shipping fee will be auto discounted at checkout

🇲🇾International shipping - Malaysia:

Please refer to final shipping fee display on checkout page. 

International shipping - Other countries/regions:

We ship to Australia, Brunei, Hong Kong, Japan, Macao SAR, New Zealand, Philippines, Taiwan, Thailand, United State via DHL express within 2-3 business days. Shipping rate is calculated at checkout base on item weights. 

Unfortunately, there is no free shipping for international orders. 

Other Oversea Delivery

If you need more information contact us to find out more.

Track Your Order

1) You can refer our email for your order tracking information

2) You can log in to you account and check the tracking information too